ABOUT
WORK
RESUME
Enhancing internal tools to support employee operations across day-to-day workflows
Reimaging admin internal tooling
Designing Internal Workflows at Shipt
Designing Internal Tooling Workflows at Shipt
COMPANY
COMPANY
Shipt Inc.
Shipt Inc.
ROLE
ROLE
Product Design intern
Product Design intern
TIMELINE
TIMELINE
July - August 2025
July - August 2025
Team
Team
Internal Tooling Team
Internal Tooling Team
Internship @ Shipt
Internship @ Shipt
OVERVIEW
OVERVIEW
Reimagining admin tooling experiences
Reimagining admin tooling experiences
Over 12 weeks, I collaborated with the internal tooling team to redesign existing workflows and introduce new flows, improving critical user touchpoints.
Over 12 weeks, I collaborated with the internal tooling team to redesign existing workflows and introduce new flows, improving critical user touchpoints.
Shopper Panel & Certifications
Shopper Panel & Certifications
Improving Shopper info display by establishing a clear visual hierarchy and structuring information in alignment with user cognitive patterns.
Improving Shopper info display by establishing a clear visual hierarchy and structuring information in alignment with user cognitive patterns.
Credit Reason & Group Management
Credit Reason & Group Management
Redesign how Credit reasons and groups are displayed and managed on the shopper profile taking into consideration usage frequency.
Redesign how Credit reasons and groups are displayed and managed on the shopper profile taking into consideration usage frequency.
With the amazing internal tooling team at Shipt
With the amazing internal tooling team at Shipt
Impact that I created
Impact that I created…
32%
increase in efficiency
32%
increase in efficiency
Redesigned workflows used by 300+ operations team members to reduce friction and speed up task execution.
Redesigned workflows used by 300+ operations team members to reduce friction and speed up task execution.
8 minutes
saved per case
8 minutes
saved per case
Minimized manual data handling and repetitive steps, accelerating high-frequency support tasks.
Minimized manual data handling and repetitive steps, accelerating high-frequency support tasks.
Manual handoffs
across 4 user roles
Manual handoffs
across 4 user roles
Re-architected workflows to reduce dependencies and enable smoother end-to-end operations.
Re-architected workflows to reduce dependencies and enable smoother end-to-end operations.
REDESIGN
REDESIGN
The shopper side panel is a high touch tool
The shopper side panel is a high touch tool
This panel is the main reference point for the ShopperOps/X team at Shipt to identify information for onboarding, support or any process related to shoppers
This panel is the main reference point for the ShopperOps/X team at Shipt to identify information for onboarding, support or any process related to shoppers
PROBLEM
PROBLEM
Information is fragmented and non-uniform across the
shopper panel
Information is fragmented and non-uniform across the shopper panel
Through interviews with the X team, I identified that related information and contextual data were not effectively grouped, making it harder for users to interpret and navigate.
Through interviews with the X team, I identified that related information and contextual data were not effectively grouped, making it harder for users to interpret and navigate.
and here’s why the redesign was crucial....
and here’s why the redesign was crucial....
The panel displays critical information
The panel displays critical information
It displays all the system-related information about a driver or shopper, making it a critical reference point for users.
It displays all the system-related information about a driver or shopper, making it a critical reference point for users.
Primary reference point for
the support team
Primary reference point for the support team
The support team refer to this panel to update and manage information to keep system data accurate and up to date
The support team refer to this panel to update and manage information to keep system data accurate and up to date
This will reduce time spent looking for information
This will reduce time spent looking for information
Creating clear visual hierarchy and grouping significantly reduce the time spent frequently accessed information.
Creating clear visual hierarchy and grouping significantly reduce the time spent frequently accessed information.
NEW WORKFLOWS
NEW WORKFLOWS
Credit reason and group flows
Credit reason and group flows
Shoppers and customers experiencing issues with ordering through Shipt are given credits to redeem on their next shopping experience, I designed this flow to track all the reasons for which this credit is granted.
Shoppers and customers experiencing issues with ordering through Shipt are given credits to redeem on their next shopping experience, I designed this flow to track all the reasons for which this credit is granted.
The Shipt Experience
The Shipt Experience
Diving deep into the problem space
Diving deep into the problem space
No experience is complete without a smashing playlist !
No experience is complete without a smashing playlist !
So grateful to be recognized by the leadership and team!
So grateful to be recognized by the leadership and team!
LEARNING
Challenges & Growth
Challenges & Growth
Tackling a Multi Faceted Problem Space
Tackling a Multi Faceted Problem Space
Working with the internal tooling team, I was given the opportunity to work across problem spaces that impacted multiple teams at a larger scale.
My work over the summer involved having to conduct research, brainstorm, ideate and prototype ideas to improve facets of the internal portal like the shopper certification process and the shopper profile.
Working with the internal tooling team, I was given the opportunity to work across problem spaces that impacted multiple teams at a larger scale.
My work over the summer involved having to conduct research, brainstorm, ideate and prototype ideas to improve facets of the internal portal like the shopper certification process and the shopper profile.
Experience and Learning
Experience and Learning
This summer was a deep learning experience in understanding the backend workflows that support essential services like grocery delivery systems, and how even small, intentional design decisions can meaningfully reduce friction and time for internal teams.
Beyond the design work itself, conversations with designers, product managers, and engineers offered valuable perspective on how cross-functional collaboration shapes real-world products, helping me better understand the role of design within complex, operational systems.
Gained insight into backend workflows supporting services like grocery delivery
Learned how small design decisions can reduce friction and save time
Deepened understanding of internal operational systems
Learned from cross-functional collaboration with designers, PMs, and engineers
Strengthened perspective on design’s role in complex product ecosystems
ALL THE LOVE
Outcomes
Here are the Triumphs
Design Approval From Leadership!
Design Approval From Leadership!
Got feedback from my manager and mentor to create a case study for my work and present it to the larger team, including engineers and the X- team, Recieved positive feedback all around !
Got feedback from my manager and mentor to create a case study for my work and present it to the larger team, including engineers and the X- team, Recieved positive feedback all around !
Representing The Internal Cools :)
Representing The Internal Cools :)
By the end of the 12 week internship I got the opportunity to represent the internal tooling team at the showcase and display all the cool things we have been upto over the summer and showing the impact it will have on the org.
By the end of the 12 week internship I got the opportunity to represent the internal tooling team at the showcase and display all the cool things we have been upto over the summer and showing the impact it will have on the org.
Thank you for reading! Work with me
Thank you for reading! Work with me