Enhancing internal tools to support efficient and reliable employee operations across day-to-day workflows.
Summer internship @ Shipt
COMPANY
Shipt Inc.
ROLE
Product Design intern
TIMELINE
July - August 2025
Team
Internal Tooling Team
With the amazing internal tooling team at Shipt
Challenges & Growth
Tackling a Multi Faceted Problem Space
Working with the internal tooling team, I was given the opportunity to work across problem spaces that impacted multiple teams at a larger scale.
My work over the summer involved having to conduct research, brainstorm, ideate and prototype ideas to improve facets of the internal portal like the shopper certification process and the shopper profile.
Experience and Learning
This summer was a deep learning experience in understanding the backend workflows that support essential services like grocery delivery systems, and how even small, intentional design decisions can meaningfully reduce friction and time for internal teams.
Beyond the design work itself, conversations with designers, product managers, and engineers offered valuable perspective on how cross-functional collaboration shapes real-world products, helping me better understand the role of design within complex, operational systems.
This summer was a deep learning experience in understanding the backend workflows that support essential services like grocery delivery systems, and how even small, intentional design decisions can meaningfully reduce friction and time for internal teams.
Beyond the design work itself, conversations with designers, product managers, and engineers offered valuable perspective on how cross-functional collaboration shapes real-world products, helping me better understand the role of design within complex, operational systems.
Outcomes
Design Approval From Leadership!
Got feedback from my manager and mentor to create a case study for my work and present it to the larger team, including engineers and the X- team, Recieved positive feedback all around !
Representing The Internal Cools :)
By the end of the 12 week internship I got the opportunity to represent the internal tooling team at the showcase and display all the cool things we have been upto over the summer and showing the impact it will have on the org.
The Shipt Experience
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